Data Privacy
Transparency First
At Sola Luna Festival, we respect your personal data and are committed to protecting your privacy. This policy outlines exactly how we collect, process, and safeguard your information to ensure full compliance with global privacy standards and the General Data Protection Regulation (GDPR).
By interacting with our platform and purchasing tickets, you entrust us with your information. We take this responsibility seriously and guarantee that your data is never sold to third party advertisers.
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We only collect information that is strictly necessary to provide you with a seamless festival experience.
- Identity Details: Name, email address, and age verification for ticket issuance.
- Transactional Data: Payment processing details required by our secure gateways.
- Technical Data: IP addresses and browser types to optimize our platform performance and security.
How We Use It
Your data powers your festival journey. We utilize the collected information strictly for operational and legal necessities.
- To process ticket orders securely and deliver your entry credentials.
- To communicate essential festival updates, lineup changes, and safety guidelines.
- To comply with international tax and event security regulations.
3rd Parties
We share data exclusively with trusted partners who help us run the festival securely. This includes verified ticketing platforms, secure payment gateways, and legal authorities if required by law.
All our partners are bound by strict data processing agreements to ensure your privacy remains intact.
User_Rights & Tracking
Under the GDPR, you retain absolute control over your digital footprint. You have the right to request access to your data, demand its deletion, or ask for corrections at any time.
Cookie Policy
We deploy essential cookies to keep our website secure and functional. We also use minimal analytics tracking to understand how our community interacts with our schedule. You can manage or disable non essential cookies directly through your browser settings.
Contact Our Team
If you have any questions regarding this Privacy Policy, wish to exercise your data rights, or need clarification on how your information is handled, please contact our team directly via email or our social media accounts.
